:root {
  --bg: #f3f5f8;
  --card: #fff;
  --ink: #18222e;
  --muted: #5d6a79;
  --line: #dfe4ea;
  --brand: #0b7a75;
  --brand-2: #e6f3f2;
  --human: #8a520b;
  --human-2: #fcf1e1;
  --tourist: #e3e9ff;
  --ok: #157f3b;
  --ok-2: #e3f5e9;
  --warn: #9a5b00;
  --warn-2: #fff3dc;
  --err: #b42318;
  --err-2: #fde8e7;
  --radius: 12px;
}
* {
  box-sizing: border-box;
}
html,
body {
  margin: 0;
  background: var(--bg);
  color: var(--ink);
  font:
    15px / 1.45 system-ui,
    -apple-system,
    "Segoe UI",
    sans-serif;
}
[hidden] {
  display: none !important;
}
h1 {
  font-size: 22px;
  margin: 0 0 6px;
}
h3 {
  margin: 0 0 10px;
  font-size: 16px;
}
h4 {
  margin: 14px 0 4px;
  font-size: 14px;
}
a {
  color: var(--brand);
}
.muted {
  color: var(--muted);
}
.small {
  font-size: 13px;
}
button {
  font: inherit;
  border: 0;
  border-radius: 8px;
  padding: 8px 12px;
  background: var(--brand);
  color: #fff;
  cursor: pointer;
  min-height: 38px;
}
button.sec {
  background: #e8edf2;
  color: var(--ink);
}
button.ghost {
  background: transparent;
  color: var(--brand);
  padding: 6px 8px;
}
button.danger {
  background: var(--err-2);
  color: var(--err);
}
button:disabled {
  opacity: 0.45;
  cursor: default;
}
input,
textarea,
select {
  font: inherit;
  padding: 9px 10px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff;
  color: var(--ink);
  width: 100%;
}
label {
  display: block;
  margin: 8px 0;
  font-size: 13px;
  color: var(--muted);
}
label input,
label textarea {
  margin-top: 4px;
  color: var(--ink);
}
label.check {
  display: flex;
  gap: 8px;
  align-items: center;
}
label.check input {
  width: auto;
  margin: 0;
}
.row {
  display: flex;
  gap: 8px;
  align-items: center;
}
.row.end {
  justify-content: flex-end;
  margin-top: 10px;
}
.row.between {
  justify-content: space-between;
}
.row input {
  flex: 1;
}
.stack {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

/* Login */
.login {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 16px;
}
.login-card {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 24px;
  width: min(440px, 100%);
}
.login-card .stack button {
  text-align: left;
}
.login-card details {
  margin-top: 16px;
}
.login-card form {
  margin-top: 8px;
}

/* Topo */
.top {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 16px;
  align-items: center;
  justify-content: space-between;
  padding: 10px 16px;
  background: var(--card);
  border-bottom: 1px solid var(--line);
}
.brand {
  display: flex;
  align-items: center;
  gap: 10px;
}
.brand b {
  font-size: 17px;
}
.badges {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
.me {
  display: flex;
  align-items: center;
  gap: 8px;
}
.me select {
  width: auto;
}
.pill {
  display: inline-block;
  font-size: 12px;
  padding: 3px 9px;
  border-radius: 999px;
  background: #e8edf2;
  color: var(--ink);
  white-space: nowrap;
}
.pill.online {
  background: var(--ok-2);
  color: var(--ok);
}
.pill.offline {
  background: #e8edf2;
  color: var(--muted);
}
.pill.error {
  background: var(--err-2);
  color: var(--err);
}
.pill.no_credential {
  background: var(--warn-2);
  color: var(--warn);
}
.pill.sim {
  background: var(--warn-2);
  color: var(--warn);
}
.pill.real {
  background: var(--ok-2);
  color: var(--ok);
}
.banner {
  background: var(--warn-2);
  color: var(--warn);
  padding: 8px 16px;
  font-size: 13px;
  border-bottom: 1px solid #f1dcb2;
}

/* Abas */
.tabs {
  display: flex;
  gap: 4px;
  padding: 8px 16px 0;
  overflow-x: auto;
  scrollbar-width: none;
  background: var(--bg);
  position: sticky;
  top: 0;
  z-index: 2;
}
.tabs button {
  background: transparent;
  color: var(--muted);
  border-radius: 8px 8px 0 0;
  white-space: nowrap;
}
.tabs button.on {
  background: var(--card);
  color: var(--ink);
  border: 1px solid var(--line);
  border-bottom-color: var(--card);
}
main {
  padding: 16px;
  max-width: 1280px;
  margin: 0 auto;
}

/* Cards e caixas */
.cards {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
  gap: 12px;
  margin-bottom: 16px;
}
.card {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 14px;
}
.card .n {
  font-size: 28px;
  font-weight: 700;
}
.card .l {
  color: var(--muted);
  font-size: 13px;
}
.card .s {
  font-size: 12px;
  color: var(--muted);
  margin-top: 4px;
}
.bar {
  height: 8px;
  background: #e8edf2;
  border-radius: 99px;
  overflow: hidden;
  margin-top: 8px;
}
.bar i {
  display: block;
  height: 100%;
  background: var(--brand);
}
.bar i.alert {
  background: var(--warn);
}
.box {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 16px;
}
.grid2 {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}
.list {
  display: flex;
  flex-direction: column;
}
.item {
  padding: 10px 12px;
  border-bottom: 1px solid var(--line);
  cursor: pointer;
  display: block;
  text-align: left;
  background: transparent;
  color: var(--ink);
  border-radius: 0;
  width: 100%;
}
.item:hover,
.item.sel {
  background: var(--brand-2);
}
.item .t {
  display: flex;
  gap: 6px;
  align-items: center;
  justify-content: space-between;
}
.item .p {
  color: var(--muted);
  font-size: 13px;
  margin-top: 2px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.who {
  font-size: 12px;
  padding: 2px 8px;
  border-radius: 99px;
}
.who.bot {
  background: var(--brand-2);
  color: var(--brand);
}
.who.human {
  background: var(--human-2);
  color: var(--human);
}
.who.closed {
  background: #e8edf2;
  color: var(--muted);
}
.empty {
  color: var(--muted);
  padding: 16px;
}

/* Conversas */
.split {
  display: grid;
  grid-template-columns: 340px 1fr;
  gap: 0;
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  min-height: 70vh;
  overflow: hidden;
}
.side {
  border-right: 1px solid var(--line);
  display: flex;
  flex-direction: column;
  min-height: 0;
}
.side .list {
  overflow: auto;
  max-height: 70vh;
}
.filters {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
  padding: 8px;
  border-bottom: 1px solid var(--line);
}
.filters button,
.langs button,
.chips button {
  background: #eef2f6;
  color: var(--ink);
  padding: 5px 10px;
  min-height: 32px;
  font-size: 13px;
  border-radius: 99px;
}
.filters button.on,
.langs button.on {
  background: var(--brand);
  color: #fff;
}
.detail {
  display: flex;
  flex-direction: column;
  min-width: 0;
}
.detail-head {
  padding: 10px 12px;
  border-bottom: 1px solid var(--line);
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  justify-content: space-between;
}
.actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
.messages {
  flex: 1;
  overflow: auto;
  padding: 12px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 62vh;
  min-height: 240px;
}
.msg {
  max-width: 82%;
  padding: 8px 11px;
  border-radius: 12px;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}
.msg .by {
  display: block;
  font-size: 11px;
  color: var(--muted);
  margin-bottom: 2px;
}
.msg.in {
  align-self: flex-end;
  background: var(--tourist);
}
.msg.agent {
  align-self: flex-start;
  background: var(--brand-2);
}
.msg.human {
  align-self: flex-start;
  background: var(--human-2);
  border: 1px solid #f0d9b5;
}
.note {
  align-self: center;
  font-size: 12px;
  color: var(--muted);
  background: #eef2f6;
  border-radius: 99px;
  padding: 3px 10px;
  text-align: center;
}
.quote {
  align-self: flex-start;
  border: 1px dashed var(--brand);
  border-radius: 10px;
  padding: 8px 10px;
  font-size: 13px;
  background: #fbfffe;
  max-width: 92%;
}
.reply {
  padding: 10px;
  border-top: 1px solid var(--line);
}
.only-mobile {
  display: none;
}

/* Eventos e solicitações */
.ev {
  display: flex;
  gap: 10px;
  padding: 9px 12px;
  border-bottom: 1px solid var(--line);
  background: var(--card);
  align-items: baseline;
}
.ev time {
  color: var(--muted);
  font-size: 12px;
  min-width: 110px;
}
.ev.err {
  background: var(--err-2);
}
.q {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 12px;
  margin-bottom: 10px;
}
.q .total {
  font-weight: 700;
  font-size: 18px;
}

/* Configuração */
.config {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}
.config .wide {
  grid-column: 1 / -1;
}
.faq {
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 10px;
}
.faq .row {
  margin-top: 6px;
}
.rules {
  margin: 0;
  padding-left: 0;
  list-style: none;
}
.rules li {
  padding: 6px 0;
  border-bottom: 1px solid var(--line);
}
.rules li::before {
  content: "🔒 ";
}
.lock {
  font-size: 12px;
  background: #e8edf2;
  padding: 2px 8px;
  border-radius: 99px;
  color: var(--muted);
  font-weight: 400;
}
.table-wrap {
  overflow-x: auto;
}
table {
  border-collapse: collapse;
  width: 100%;
  font-size: 13px;
}
th,
td {
  text-align: left;
  padding: 7px 8px;
  border-bottom: 1px solid var(--line);
  vertical-align: top;
}
th {
  color: var(--muted);
  font-weight: 600;
}
.kv {
  display: grid;
  grid-template-columns: 170px 1fr;
  gap: 6px 10px;
  font-size: 14px;
  margin-bottom: 10px;
}
.kv span:nth-child(odd) {
  color: var(--muted);
}

/* Chat do Agente */
.lab {
  display: grid;
  grid-template-columns: minmax(0, 1.35fr) minmax(0, 1fr);
  gap: 14px;
  align-items: start;
}
.lab-head {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}
.lab-head #test-reset {
  margin-left: auto;
}
.lab-note {
  margin: 8px 0 0;
}
.lab-chat .messages {
  max-height: 58vh;
  min-height: 360px;
  border: 1px solid var(--line);
  border-radius: 10px;
  margin: 10px 0;
  background: #fbfcfd;
}
.lab-side {
  display: grid;
  gap: 14px;
}
.lab-side .box {
  margin: 0;
}
.msg .meta {
  display: block;
  margin-top: 6px;
  padding: 2px 8px;
  min-height: 0;
  font-size: 11.5px;
  border-radius: 99px;
  background: #fff;
  color: var(--brand);
  border: 1px solid #cfe5e3;
}
.msg .meta.on {
  background: var(--brand);
  color: #fff;
}
.note.err,
.err-text {
  color: var(--err);
}
.ok-text {
  color: var(--ok);
}
.inspector h4 {
  margin: 14px 0 6px;
}
.inspector .step {
  margin: 2px 0;
}
.tool {
  border: 1px solid var(--line);
  border-left: 3px solid var(--brand);
  border-radius: 8px;
  padding: 8px 10px;
  margin: 6px 0;
  background: #fbfcfd;
}
.tool.bad {
  border-left-color: var(--err);
}
.tool p {
  margin: 4px 0;
}
.tool pre {
  max-height: 220px;
  overflow: auto;
  font-size: 11.5px;
  background: #f1f4f7;
  padding: 8px;
  border-radius: 6px;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}
.guards {
  margin: 0;
  padding-left: 18px;
  font-size: 13px;
}
.guards .warn {
  color: var(--warn);
}
.guards .ok {
  color: var(--ok);
}
.chips.static {
  margin-top: 0;
}
.row.wrap {
  flex-wrap: wrap;
}
#lab-reply {
  margin-top: 10px;
}
.chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}
.langs {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}

/* Diagnóstico */
.diag-head {
  flex-wrap: wrap;
  margin-bottom: 10px;
}
.diag-head p {
  margin: 0;
}
.card.bad .n {
  color: var(--err);
}
.hbars {
  display: grid;
  gap: 6px;
}
.hbar {
  display: grid;
  grid-template-columns: minmax(90px, 38%) 1fr auto;
  gap: 8px;
  align-items: center;
  font-size: 13px;
}
.hbar .ht {
  height: 10px;
  background: #eef2f6;
  border-radius: 99px;
  overflow: hidden;
}
.hbar .ht i {
  display: block;
  height: 100%;
  background: var(--brand);
  border-radius: 99px;
}
.hbar .hv {
  color: var(--muted);
  min-width: 48px;
  text-align: right;
}
tr.slow td {
  background: var(--warn-2);
}
.flows-root {
  min-height: 70vh;
}

@media (max-width: 900px) {
  .lab {
    grid-template-columns: 1fr;
  }
  .lab-chat .messages {
    min-height: 300px;
    max-height: 60vh;
  }
  .grid2,
  .config {
    grid-template-columns: 1fr;
  }
  .split {
    grid-template-columns: 1fr;
  }
  .split.show-detail .side {
    display: none;
  }
  .split:not(.show-detail) .detail {
    display: none;
  }
  .only-mobile {
    display: inline-block;
  }
  .msg {
    max-width: 92%;
  }
  .ev {
    flex-direction: column;
    gap: 2px;
  }
  .ev time {
    min-width: 0;
  }
  .top {
    padding: 8px 10px;
    gap: 6px 10px;
  }
  #me-role {
    display: none;
  }
  .badges .pill {
    font-size: 11px;
  }
  main {
    padding: 10px;
  }
  .kv {
    grid-template-columns: 1fr;
  }
}
td:nth-child(2) {
  white-space: nowrap;
}
.grid2 > *,
.config > *,
.cards > * {
  min-width: 0;
}
@media (max-width: 560px) {
  .cards {
    grid-template-columns: 1fr 1fr;
  }
  .card .n {
    font-size: 22px;
  }
}
section[data-view="diag"] .grid2 {
  margin-bottom: 16px;
}

.brand-icon {
  width: 1.6em;
  height: 1.6em;
  vertical-align: -0.35em;
  border-radius: 0.35em;
}